The Water Division is responsible for the operation, maintenance, and improvement of the municipal water system serving more than 88,000 people in the City of Napa and adjacent areas. The Division is dedicated to providing a safe and reliable supply of high-quality drinking water for its residential, commercial, industrial, and institutional customers. A comprehensive review of the City's water system is contained in the Urban Water Management Plan. The Plan describes and evaluates water supply sources, projected demand, water conservation, and overall water service reliability through 2035.
The City is proposing a rate increase to water service charges. A Special Notice detailing the rates proposal was mailed out to all customers beginning Friday, September 22. Visit the Water Rate News page for the 2017 Water Cost of Service Rate Study, Proposed Rate Tables, Sample Bill Calculations, Frequently Asked Questions, and more. City Council will hold a Public Hearing to consider adoption of the proposed rates on November 7, 2017 at 6:30pm.
Click these links for specific Water Division topics:
- Water System Overview
- Water Conservation
- Water Quality and Backflow Prevention
- Water Rates and Fees
- New Water Service Installation
- High Performance Building Regulations
- Water Efficient Landscape Ordinance (WELO)
- Standard Specifications
- Capital Improvement Program
- Lake Hennessey Boating & Fishing
Contact Water Division administrative staff at 707-257-9521. Our downtown Napa headquarters is located at 1340 Clay Street (Clay & Franklin Streets), and is open weekdays 8am to 5pm. For after-hours water emergencies, please call 707-253-4451.
- New Water Rates are proposed. Visit the Water Rate News page for full details.
- We are aware of current water taste and odor issues. Visit the Water Quality page for information. Your tap water is safe to drink and meets or exceeds all State and Federal health standards.
- City Council has adopted our Urban Water Management Plan (UWMP) 2015 Update.
- Our 2016 Drinking Water Quality Report is available. View the report online to learn about your drinking water and the the stringent State and Federal health standards it must meet. Paper copies of the report will be mailed only upon request by calling 707-257-9521. Copies are also available to pick up at the Water Division, 1340 Clay Street, and at Public Works, 1600 First Street.
- 2017 Clothes Washer Rebate Program offers $100 rebate on eligible high-efficiency models purchased through December 31.
- Drought may be over, but statewide Water Waste Prohibitions remain in effect.
Drought is over, but Waste Prohibitions remain in place:
With Executive Order B-40-17 on April 7, 2017, the Governor officially terminated the Drought State of Emergency first declared in January 2014, but statewide water waste prohibitions remain in effect. Napa has been practicing conservation and becoming more efficient in its water use over the past two decades. Thanks to this longstanding conservation and our reliable water supplies, state-mandated water use reductions had not been required for the City after May 2016, and are now removed for all of California. It is prudent to be efficient and use our precious water resources wisely; however, the 25% decrease in demand during the drought has resulted in reduced revenue available to operate, maintain, and invest in our water system. Although water rates have historically been based primarily on the volume consumed, which is variable, most system costs are fixed, such as maintaining the extensive infrastructure necessary to treat and deliver water to customers. Proposed changes to how our water is billed will be considered by City Council during the fall of 2017.
As we transition back to long-term water efficiency goals and address the state's new plan for Making Water Conservation a California Way of Life, please visit our Water Conservation section for local water-saving ideas, including generous rebate programs, and get some great tips from the Save Our Water campaign. Again, please note that although this drought is over the State Water Board has retained statewide regulations to prohibit water waste and the City is enforcing for all customers: